EL CLIENTE QUIERE...CALIDAD (Registro nro. 48846)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01037nam a2200205 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 48846 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180714033309.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140415s1997 mx 000 0 spa d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9688809799 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | spa |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | SHA |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | SHAW, JAMES G. |
| 245 13 - TITLE STATEMENT | |
| Title | EL CLIENTE QUIERE...CALIDAD |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1a ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | MEXICO : |
| Name of publisher, distributor, etc. | PRENTICE HALL HISPANOAMERICANA, |
| Date of publication, distribution, etc. | 1997 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 117 |
| Dimensions | 17 x 0.7 x 23 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | EL OBJETIVO DE ESTE LIBRO: LA NECESIDAD DE PROPORCIONAR UN SERVICIO DE CALIDAD REQUIERE LA REVISIÓN CONSTANTE DE PRODUCTOS Y SERVICIOS PARA QUE EL CLIENTE OBTENGA LO QUE DESEA. SI LAS NECESIDADES DEL CLIENTE CAMBIAN, DEBE HABER UN SISTEMA QUE NOS INFORME CON QUÉ RAPIDEZ SE DEBEN DISEÑAR NUEVOS PRODUCTOS Y SERVICIOS. ESTE SISTEMA ES LA ADMINISTRACIÓN DE LA CALIDAD TOTAL. ESTA OBRA NOS INFORMA COMO USAR LA CALIDAD TOTAL PARA MEJORAR NUESTROS SISTEMAS Y PROCESOS, Y TENER LA CAPACIDAD PARA |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CALIDAD AL CLIENTE |
| 740 ## - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE | |
| Uncontrolled related/analytical title | CUSTOMER-INSPIRED QUALITY |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Inventory number |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | General | Biblioteca Karol Wojtyla | Biblioteca Karol Wojtyla | Sala general | 03/12/2013 | Compra | 658.812 SHA | 72909 | 03/12/2013 | Libro | 151000000000000000029745 | ||||||
| Dewey Decimal Classification | General | Tehuacán | Tehuacán | Sala general | 03/12/2013 | Compra | 658.812 SHA | 501229 | 08/01/2025 | 03/12/2013 | Libro |