000 01164atm a2200313 i 4500
999 _c68668
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008 200212s2019 maua||||r|||| 001 0 eng|d
020 _a9780128158470
040 _aMx-PuUPA
_bspa
_cMx-PuUPA
_dMx-PuUPA
_erda
041 0 _aeng
100 1 _aHarmon, Paul,
_d1942-
_eautor
_910518
245 1 0 _aBusiness process change :
_ba business process management guide for managers and process professionals /
_cPaul Harmon ; forewords, Michael Rosemann and Thomas Davenport
250 _aFourth edition
264 1 _aCambridge, MA :
_bMorgan Kaufmann,
_c©2019
300 _axxxvi, 497 páginas :
_bilustraciones ;
_c24 cm
336 _2rdacontent
_atexto
_btxt
337 _2rdamedia
_asin medio
_bn
338 _2rdacarrier
_avolumen
_bnc
650 4 _aCambio organizacional
650 4 _aComercio electrónico
700 1 _aRosemann, Michael,
_eprologuista
700 1 _aDavenport, Thomas,
_eprologuista
942 _2ddc
_cLI
_h658.406
_iH254