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| 008 | 140415s1991 mx a fr 000 0 spa d | ||
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_aspa _heng |
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| 100 | 1 |
_aMartin, William B., _96645 _eautor |
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| 240 | 1 | 0 |
_aQuality customer service treating customer as guests. _lEspañol |
| 245 | 1 | 0 |
_aServicios de calidad al cliente : _bla cortesía en el trabajo / _cWilliam B. Martín ; traducción, Ivonne Triepillo |
| 250 | _aPrimera edición | ||
| 264 | 1 |
_aMéxico, D.F. : _bEditorial Trillas, _c©1991 |
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| 300 |
_a82 páginas : _eilustraciones ; _c27 cm |
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| 336 |
_2rdacontent _atexto _btxt |
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| 337 |
_2rdamedia _asin medio _bn |
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| 338 |
_2rdacarrier _avolumen _bn |
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| 490 | 0 | _aManuales didácticos de administración | |
| 650 | 7 | _avendedores y arte de vender | |
| 700 | 1 |
_aTriepillo, Ivonne, _etraductor |
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| 765 | 0 | 8 |
_aMartin, William B., _tQuality customer service treating customer as guests. _z0931961173 |
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