TY  - LI
AU  - Harmon,Paul
AU  - Rosemann,Michael
AU  - Davenport,Thomas
TI  - Business process change: a business process management guide for managers and process professionals 
SN  - 9780128158470
PY  - 2019///
CY  - Cambridge, MA
PB  - Morgan Kaufmann
KW  - Cambio organizacional
KW  - Comercio electrónico
ER  -