THE CAPABILITY MATURUTY MODEL (CMM) IS A WIDELY ADOPTED SET OF GUIDELINES FOR EVALUATING AND IMPROVING AN ORGANIZATIONS SOTWARE DEVELOPMENT PROCESSES. THE CMM IS A GENERAL FRAMEWORK, HOWEVER, AND PROVIDES NO SPECIFIC GUIDANCE FOR IMPLEMENTATION; INSTEAD, EACH ORGANIZATION MUST RELATE CMM CHARACTERISTICS TO ITS OWN PROCESSES. AS A CONSEQUENCE, THE NEED HAS EMERGED FOR COMPREHENSIVE ACCOUNTS OF SUCCESSFUL CMM IMPLEMENTATIONS, AS WELL FOR DETAILED DESCRIPTIONS OF HOW SOFTWARE PROJECTS AR