Humor, play, and laughter, 1998: CIP t.p. (Joseph A. Michelli, Ph. D.)data sheet (b. 08-11-60) publ. info. (masters and doctorate degrees in clinical psychology, Univ. of Southern Calif.)

Wikipedia, Jan. 12, 2016 (Joseph Michelli (born August 11, 1960) is an American psychologist, speaker, author, and radio personality. He started his career as a psychologist in 1988 and began writing business books in 2004. Best-selling books he has written include The Starbucks Experience, The New Gold Standard, and Prescription for Excellence.)

Biblioteca del congreso (Estados Unidos), 24 junio 2019: catálogo electrónico http://bit.ly/2ZaEuQG

Mercedes-Benz Drven to Delight: Estrategias de excelencia en el servicio al cliente portada (Joseph A. Michelli,)