Cómo mejorar su servicio al cliente / (Registro nro. 47878)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01185cam a2200325 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 47878 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | Mx-PuUPA |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240410104031.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140415s2003 sp d 000 0 spa d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8480888628 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Mx-PuUPA |
| Language of cataloging | spa |
| Transcribing agency | Mx-PuUPA |
| Modifying agency | Mx-PuUPA |
| Description conventions | rda |
| 041 1# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | spa |
| Language code of original | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Leppard, John, |
| Relator term | autor |
| 9 (RLIN) | 6643 |
| 240 1# - UNIFORM TITLE | |
| Uniform title | Auditing your customer service. |
| Language of a work | Español |
| 245 10 - TITLE STATEMENT | |
| Title | Cómo mejorar su servicio al cliente / |
| Statement of responsibility, etc. | John Leppard, Liz Molyneux ; traducción, Aida Santapau |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Barcelona : |
| Name of producer, publisher, distributor, manufacturer | Ediciones Gestión, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 166 páginas : |
| Other physical details | gráficas ; |
| Dimensions | 23 cm |
| 336 ## - CONTENT TYPE | |
| Content type term | texto |
| Fuente | rdacontent |
| Content type code | txt |
| 337 ## - MEDIA TYPE | |
| Media type term | sin medio |
| Source | rdamedia |
| Media type code | n |
| 338 ## - CARRIER TYPE | |
| Carrier type term | volumen |
| Source | rdacarrier |
| Carrier type code | nc |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Servicios al cliente |
| General subdivision | Administración |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Administración de empresas |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Auditoria |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Molyneux, Liz, |
| Relator term | autor |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Santapau, Aida, |
| Relator term | traductor |
| 765 18 - ORIGINAL LANGUAGE ENTRY | |
| Main entry heading | Leppard, John, |
| Place, publisher, and date of publication | [Lugar de publicación no identificada] : International Thomson Publishing, 1994 |
| Title | Auditing your customer service. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Libro |
| Classification part | 658.812 |
| Item part | LEP |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | General | Biblioteca Karol Wojtyla | Biblioteca Karol Wojtyla | Sala general | 03/12/2013 | Compra | 2 | 658.8 L591 2003 | 71717 | 05/01/2026 | 26/04/2019 | 10/07/2018 | Libro |