LA SATISFACCION TOTAL DEL CLIENTE : (Registro nro. 13787)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00762nam a2200229 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 13787 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180713202213.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140415s1993 sp 000 0 spa d |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | spa |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | HOR |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | HOROVITZ, JACQUES |
| 245 13 - TITLE STATEMENT | |
| Title | LA SATISFACCION TOTAL DEL CLIENTE : |
| Remainder of title | LA ESTRATEGIA DE 25 COMPAÑIAS EUROPEAS LIDERES EN CALIDAD DE SERVICIO |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1a ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | ESPAÑA : |
| Name of publisher, distributor, etc. | MCGRAW HILL INTERAMERICANA DE ESPAÑA, |
| Date of publication, distribution, etc. | 1993 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 342 |
| 490 ## - SERIES STATEMENT | |
| Series statement | MCGRAW HILL DE MANAGEMENT |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | MERCADEO |
| General subdivision | SERVICIO AL CLIENTE |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ANGSTADT, MICHEL |
| Relator term | tr. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ZARATIEGUI, JOSE RAMON |
| Relator term | pról. |
| 740 ## - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE | |
| Uncontrolled related/analytical title | TOTAL CUSTOMER SATISFACTION |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | PANAK, MICHELE JURGENS |
| Relator term | coaut. |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | General | Biblioteca Karol Wojtyla | Biblioteca Karol Wojtyla | Sala general | 03/12/2013 | Compra | 151000000000000000029712 | 658.812 HOR | 38911 | 05/01/2026 | 21/08/2017 | 03/12/2013 | Libro | |||||
| Dewey Decimal Classification | General | Biblioteca Karol Wojtyla | Biblioteca Karol Wojtyla | Sala general | 03/12/2013 | Compra | 151000000000000000029708 | 658.812 HOR | 3075 | 05/01/2026 | 03/12/2013 | Libro |